Privacy Policy

1 Information We Collect

Information You Provide Directly:

• Name, email address, phone number, and mailing address
• Account credentials (username and password)
• Billing and payment information (processed securely through Stripe)
• Property details and rental information
• Government-issued ID for identity verification (where required)
• Any content, messages, or documents you submit through our platform

Information Collected Automatically:

• IP address, browser type, and device identifiers
• Pages visited, time spent on the platform, and features used
• Cookies and similar tracking technologies
• Referring URLs and clickstream data

Information from Third Parties:

• Data from background check or identity verification services
• Information from payment processors regarding transaction status
• Analytics data from services such as Google Analytics

2 How We Use Your Information

We use the information we collect to:

• Create, manage, and maintain your account
• Process subscription payments and rental transactions
• Facilitate communication between property owners, tenants, and vendors
• Handle maintenance requests and work order assignments
• Send service notifications, rent reminders, and account updates
• Improve, personalize, and optimize our platform experience
• Prevent fraud, abuse, and unauthorized access
• Comply with applicable legal obligations
• Respond to customer support inquiries

3 Information Sharing

We may share your information in the following circumstances:

• Property Owners & Tenants: Relevant profile and contact information is shared between parties to facilitate rental agreements and communications.
• Vendors: Maintenance request details and contact information are shared with assigned vendors for service delivery.
• Affiliates: We may share information with our corporate affiliates for operational purposes.
• Service Providers: We engage trusted third-party providers (such as Stripe for payments and cloud hosting providers) who process data on our behalf under confidentiality obligations.
• Legal Authorities: We may disclose information when required by law, court order, or to protect the rights and safety of our users and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their marketing purposes.

Please note: information you remove from the platform may persist in our systems for internal administrative purposes for a limited period.

4 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you authenticated during your session
• Remember your preferences and settings
• Analyze platform usage and performance through tools like Google Analytics
• Serve relevant content and improve user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some platform functionality. You may also opt out of interest-based advertising through the NAI opt-out tool or the DAA opt-out tool.

5 Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• Secure, firewall-protected servers
• Encrypted password storage using hashing algorithms
• Role-based access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect unauthorized access to your account.

6 Data Retention

• Active accounts: Data is retained for the duration of your subscription or active use.
• Inactive accounts: Retained for up to 2 years following your last activity before deletion or anonymization.
• Transaction records: Retained as required by applicable tax and financial regulations (typically 7 years).
• Communication records: Retained for up to 3 years.

7 Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain types of data processing
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (where processing is consent-based)
• Opt out of marketing emails by clicking "unsubscribe" in any email we send

Nevada Residents: You may request that we do not sell your personal information by contacting us at the address below.

To exercise any of these rights, please contact us using the information in Section 10.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards — including contractual protections — to ensure your information remains protected in accordance with this Privacy Policy.

9 Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us and we will promptly delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our platform. The "Last Updated" date at the bottom of this page indicates when the most recent changes were made. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: