FAQ
Frequently Asked Questions
Everything you need to know about Prop Companion
General
Prop Companion is an AI-powered property management platform designed for property owners, tenants, and vendors. It covers the full lifecycle: tenant onboarding, rent collection, maintenance requests with AI troubleshooting, vendor work orders, invoicing, and reporting —all in one place.
Prop Companion serves threetypes of users:Property Owners(ownersand investors),Tenants(renters who use the tenant portal), and Vendors(contractors and service providers who handle maintenance workorders)
Currently Prop Companion is focused on the US market. Our payment system (Stripe Connect + ACH) is optimized for US bank accounts. Expansion to other regions may be available in the future — contact us for details.
For Property Owners
Register as a Property Owner on the Pricing page, choose your plan, and complete payment. Once your account is active, go to Dashboard → Properties → Add Property and fill in the details including photos, rent price, address, and bedrooms/bathrooms.
GO Plan gives you access to the core platform: tenant management, maintenance requests, work orders, rent collection, and AI troubleshooting.
1. Think of a replacement for your Home Warranty, but this actually works!
PRO Plan includes everything in GO plus full leasing assistance, tenant move-in and move-out support, make-ready and turnover help, lease expiration alerts, and a complexproperty management dashboard.
1. Think of your true Property Management companion to assist with all PM needs!
1. Think of a replacement for your Home Warranty, but this actually works!
PRO Plan includes everything in GO plus full leasing assistance, tenant move-in and move-out support, make-ready and turnover help, lease expiration alerts, and a complexproperty management dashboard.
1. Think of your true Property Management companion to assist with all PM needs!
Go to Dashboard → My Tenants. Pending tenant applications show an Approve or Reject button. When approved, the tenant automatically receives a welcome email. When rejected, the tenant receives a rejection notification — no manual emails needed.
Go to Dashboard → Payment Settings → Connect Stripe Account. You'll complete Stripe Connect onboarding, which links your bank account. Once connected, rent paid by tenants is automatically routed to your account.
For Tenants
Visit the Register page and choose Register as Tenant. Fill in your personal details and submit. Your application will be reviewed by the property owner. Once approved, you'll receive a welcome email with your login details.
Log into your tenant portal, go to Maintenance → New Request. Describe the issue and our AI assistant will immediately analyze it and give you DIY solutions. If the issue can't be resolved, a work order is automatically created and the appropriate vendor is assigned.
Go to Dashboard → Payments → Pay Rent. You can pay via ACH bank transfer. Confirmation emails are automatically sent to you, your property owner, and the admin team.
For Vendors
Visit the Register page and choose Register as Vendor. You'll be required to upload your W-9 form, Certificate of Insurance (COI), and optionally a pricing sheet. Your profile will be reviewed and approved by the admin team before you receive work orders.
When a tenant submits a maintenance request that requires a vendor, the admin team reviews it and assigns it to the appropriate vendor based on your vendor type and location. You'll receive an email notification and can view the job in your vendor portal under My Jobs.
Payments
Yes. All payments are processed through Stripe, a PCI-DSS Level 1 compliant payment processor. We never store your card or banking details on our servers. Stripe's industry-leading encryption and fraud detection protect every transaction.
Yes, you can cancel anytime. Go to Dashboard → Subscription → Cancel Plan. Your access will continue until the end of your current billing period. There are no cancellation fees.
Maintenance & AI
When a tenant submits a maintenance issue, the AI analyzes the description, identifies the problem type (plumbing, electrical, HVAC, etc.), and provides step-by-step DIY solutions instantly — 24/7. If the tenant confirms the issue is unresolved, the system automatically creates a work order and routes it to the admin for vendor assignment. This reduces unnecessary callouts by up to 40%.
When a vendor submits a quote for a work order, you'll receive an email notification. Log into your owner portal and go to Approvals. You can review the diagnosis and quote, then approve or reject it. If approved, you'll pay the invoice via credit card and a receipt is sent to your email and stored in your dashboard.
Still have questions?
Contact our support team →